SELF-HOSTED · SOURCE-AVAILABLE
AI support that closes tickets — on your servers, not per ticket.
Harmonia drops a chat into your app or site, resolves the first line with AI grounded in your knowledge base, and turns every conversation into a ticket in its own CRM. It runs on your servers and your model key — you pay once, not per resolution.
Hi — the app keeps signing me out on my iPad.
Harmonia AIThat's usually the "Clear data on exit" setting. Open Settings → Privacy, turn it off, then sign in once more — you'll stay logged in.
Resolved by AI · ticket #4821
BUILT FOR OURSELVES FIRST
Harmonia answers our own customers every day. It quietly got good — good enough that keeping it to ourselves started to feel silly. So we're handing you the exact build we run.
THE PROBLEM
Support tools tax you for growing.
The cloud desks bill per seat and per AI resolution, and keep every conversation on their servers. The open-source ones barely have AI at all.
A per-resolution fee that scales with every ticket you close.
Your customers' conversations live in a vendor's cloud.
Open-source desks ship weak or bolted-on AI.
On your own model key
≈ $0.03
per AI resolution — just model inference
Typical cloud desk AI
$0.99 – $2.00
per AI resolution — billed to you, every time
Illustrative. With Harmonia you pay only for inference on your own key; cloud desks charge a per-resolution fee on top of seats — a bill that grows with every ticket you close.
HOW IT WORKS
From first message to resolved ticket
- 01
Embed the chat
Drop one snippet into your app, desktop client or website. Users get a support chat that feels native.
- 02
AI answers the first line
The bot replies from your knowledge base and resolves what it can — and hands off the moment it isn't confident, instead of guessing.
- 03
It opens a ticket
Every conversation becomes a ticket in the CRM, tagged and summarized, routed by your rules.
- 04
Your team closes the rest
Agents work tickets with AI summaries, translation and suggested replies at hand.
INSIDE THE CONSOLE
The desk your team actually works in
When a chat needs a human, it arrives as a ticket with the AI riding along — it summarizes the thread, translates it into your agent's language, and drafts the next reply.
Conversation
Harmonia AI escalated to a human — needs account-specific steps
AI assist
WHAT'S IN THE BOX
A whole support desk, self-hosted
Embeddable chat
One snippet for web, mobile or desktop — a support chat that feels part of your product.
AI first line
Answers from your knowledge base, then resolves, escalates to a human, or closes the ticket.
Automations you control
Set the guardrails — which actions the bot runs on its own, and which it hands to a human to approve first.
Built-in CRM
Auto-created tickets, roles, assignment, priorities and response templates — the full desk.
AI copilot for agents
Conversation summaries, translation into the agent's language, and suggested replies.
Any language
Talks to customers in their language and translates the thread for your team.
One console for the whole operation
Run support for everything you ship from a single web admin.
- Several products managed from one admin
- Accounts & roles for your whole team
- Live stats & analytics across your queues
STRAIGHT ANSWERS
The questions support leads actually ask
Won't an AI bot give customers wrong answers?
It only answers from your knowledge base, and you set the line where it hands off to a human instead of guessing. As your knowledge base improves, so do its answers.
How much will it actually resolve on its own?
It depends on how much of your support is answerable from your knowledge base. Harmonia deflects the repetitive, documented questions and routes the rest to your team — we don't promise a magic percentage.
Will customers resent talking to a bot?
They get instant answers around the clock on common issues, and a clean handoff to a human the moment it's needed — you control where that line sits.
Can the bot take risky actions like refunds?
You set the guardrails — which actions the bot performs on its own, and which it must hand to a human to approve first. It can only ever touch the automations you've connected.
Where does our customer data go?
Nowhere. Harmonia runs on your servers and your model key; conversations, tickets and customer data never reach us.
Are we locked into one AI vendor?
No. Point it at any model you can reach by API on your own key, and swap whenever you want. You pay only for inference — no per-ticket fee to us.
Can we move off our current help desk?
There's no one-click importer yet, but moving over is straightforward: run Harmonia alongside your current desk and switch at your own pace — we help you set it up.
What if DelosX stops working on it?
It's source-available (BSL): you hold the code you run, so you're never stranded.
Does this replace our support team?
No — it's a first line plus a copilot. It clears repetitive tickets and speeds your agents up with summaries, translation and suggested replies.
What does the one-time price cover?
A perpetual license for one legal entity, install help, and free updates through v1.0. After that you maintain your copy.
HOW IT COMPARES
Harmonia vs. a typical cloud support desk
| Feature | Harmonia | Typical cloud desk |
|---|---|---|
| Where conversations live | Your servers | A vendor's cloud |
| Pricing | One-time license | Per seat, every month |
| AI resolution cost | Your inference only | Per-resolution fee |
| Autonomous actions | Your automations | Limited |
| Source code | Available (BSL) | Closed |
OWNERSHIP
Own it — and reshape it
Harmonia runs on your servers and your model key — every customer conversation stays with you. And because you get the source we run (BSL), your engineers can bend the bot, the console and the automations to your product — vibe-code a new flow in an afternoon. Own it, change it, keep it; you just can't resell it.
Your servers · your keys · your code
PRICING
One license. Yours to keep.
Save $2,000 while the early-bird lasts.
- One-time — no per-seat, no per-ticket fees
- Source-available (BSL)
- Free updates through v1.0
- Install help included
Self-serve checkout coming soon — email us to buy now.
THE SUITE
Own the whole DelosX suite
Harmonia
Self-hosted AI support desk on your own model key — this product.
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Own your support desk.
On your servers and your keys — one-time, no per-ticket bill.